Hi. You have ordered 3 custom-made hair toppers, one of which you have already sold. However, you are requesting a full refund from us, which we cannot accept. Before shipping, we maintained good communication with you, and we had you confirm the product details through pictures and videos. To achieve the effect you wanted, we even continuously increased the weight of the toppers, but it seems you do not appreciate it. We have to say that this has indeed been an unfortunate collaboration, but we cannot accept your negative review towards us.